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Council Launches Compendium On Rights Of Telecoms Subscribers

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IMAGE: Consumer Protection Council (CPC) »



Story:  Kingsley Alu


The Consumer Protection Council (CPC) has launched a Compendium of the Rights of Telecommunication Subscribers in Nigeria. The Council said it was aimed at raising the awareness level of telecoms subscribers across the country.

Director-General, CPC, Mrs Dupe Atoki, who spoke at the launch  said,  “Like most interventions and innovations that have such an immense bearing on the general populace, abuses are prevalent. Such abuses remain unabated if the consumers of these products or services know little or nothing about their rights in this regard. On the other hand, the conglomerates that provide these products or services benefit from the apathy of the uninformed consumers.

“The Nigerian consumers of telecoms services have been unable to assert their rights due largely to ignorance of these rights and where to complain. Therefore, in celebrating the World Consumer Rights Day, with the theme: ‘Fix Our Phone Rights,’ the CPC believes that the way forward is to codify the rights of telecommunications subscribers so that they can access, read and understand these rights.

“The consumer can take the compendium, which is very simple and concise, to the relevant operators and say this is my right. The initiative is one step for us in our advocacy platform for public enlightenment in Nigeria.”

Atoki also said the Council would collaborate with regulatory agencies and telecommunications operators to ensure effective consumer protection.

“In everything, collaboration brings out the best result. To the extent that the consumer right is put at the forefront, we will collaborate with the Nigerian Telecommunications Commission(NCC), and the operators. The NCC has its powers, while we have ours. There may be some overlapping functions but we will continue to insist that the consumer is the king and they must get value for their money,” she said.

The minister of communications technology, Mrs Omobola Johnson, who launched the compendium, warned operators to play by the rules in line with CPC’s crusade, saying, “the CPC is an agency that can bark and bite.”

She also underscored the need  for the NCC  to further strengthen  its collaboration  with the  CPC to address subscribers’ complaints bordering on poor telecoms service delivery.

In his welcome address, the minister of State for industry, trade and investment, Dr Samuel Ortom, commended the CPC for its renewed efforts towards protecting consumers’ rights.

“I want to commend the efforts of the new leadership of the CPC, led by Mrs Dupe Atoki, for its renewed tenacity at ensuring that the rights of Nigerian consumers are respected in all ramifications,” Ortom said.

On his part, the chairman, Senate committee on commerce, Odion Ugbesia,  said that owing to the barrage of consumer complaints against telecoms operators, there was the need for severe sanctions against operators in order to restore consumers’ confidence in the sector.

“The regulatory agencies should call the telecommunications operators to order. They should sanction them if there is the need to do so. I believe that there is need to sanction them. However, the federal government should look into CPC’s budget because agencies that provide such services like CPC should be provided with adequate funding. If you look at CPC’s budget for this year, it is very ridiculous,” he said.

Article Credit: Leadership newspaper

Updated 5 Years ago

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Tags:     Consumer Protection Council (CPC)     Launches Compendium On Rights Of Telecoms Subscribers     Director-General     CPC     Mrs Dupe Atoki